Communicating with Homeowners

Providing the Best Pratices to Keep Residents Happy

Your community's residents/owners deserve to have a quick response time and access to information pertaining to their account. That is why we have multiple means for your resident/owners to access pertinent account information and for you to communicate with us quickly and efficiently.

Every Detail is Important

When it comes to helping residents, a management company needs to know everything about the community they manage. When your community transitions, we will configure your association so that it is consistent with your community's rules. 


Ease of Access

Once configured, residents will then gain access to their community's Resident Portal. The Resident Portal will allow residents to access account information easily.

The Resident Portal includes:

  • Easily accessed resident information via the Internet, and mobile app
  • Customized forms, access media, announcements, calendars and events
  • Pertinent resident communications and documents uploaded to our world-class platform


Call Center

To help residents even further, we have an in-house call center to help with any additional questions a resident may have. Our multi-lingual call center resolves over 90% of residents' questions, and has extended hours of 7:30 a.m. to 7:00 p.m. (Central).

The Resident Services Group can also be contacted via mail or email.