Resident & Homeowner Help Center

RealManage has been hired by the Board of Directors of your community association to manage the affairs of the association. There are some concerns that RealManage can assist you with such as your account balance, how to make a payment, etc. but there may be requests that need to be submitted to the Board of Directors such as a variance request. The best way to make a request is to submit it in writing via email to your community management team. You can find your community management team inbox through the owner/resident portal. It is usually an @ciramail address. Which decisions RealManage can make versus which decisions must go to your community's board of directors does vary by community so submitting your request in writing is best. Your community management team will either be able to immediately assist you or will let you know when you can expect a response from the board of directors which may take some time depending on when their next meeting may be.

While our inspectors do their best to catch every violation during their regular inspections, that just isn’t possible.

Inspections are typically 1-2 days per month, so there will be many things that you will see living there every day that our team may not during their drive-throughs. Additionally, sometimes things are impossible to see from a car. Generally, our inspectors do not get out of their cars for safety reasons. 

If a violation has existed for a few weeks and would be visible from a vehicle, it is likely that we are addressing it, but the owner may still need to resolve it. Most owners are very conscientious and work to resolve concerns as soon as possible. However, that is not true in all cases and could be for a variety of reasons. 

If you are seeing something and feel that it is not being addressed, then you can submit a violation for review through the Owner/Resident Portal. Be sure and submit as much detail as possible, including photos, so it can be followed up on. The inspector will then follow up on their next inspection. 

Please note that although we will attempt to keep any reports confidential, if the violation has to be resolved through a legal process, all of that information may be discoverable, so we cannot guarantee anonymity.  

To make any changes or additions to the exterior of your home or to make structural modifications, you must obtain written approval beforehand from your community’s  Architectural Control Committee (ACC). 

To make any changes or additions to the exterior of your home or to make structural modifications, you must obtain written approval beforehand from your community’s  Architectural Control Committee (ACC). 

The decision is not up to RealManage or your community manager. RealManage will try to make sure your submittal is complete and then submit it to the volunteers within your community that make up the ACC for them to review and provide approval or comments. Then we will communicate those back to you. 

If you need more information, application forms, or further details, please contact us. Please be aware that the approval process usually takes about thirty days, but some community committees may have longer timelines. Therefore, only schedule construction work or purchase equipment once you receive written approval.

The best way to speed up the review and approval process is to ensure that your application is complete. The committee likely is not familiar with your specific home or yard, so be sure and include as many details as possible. 

A complete application (these are unique to each community), paint colors, to-scale drawings of the improvement, photos of the area before, and renderings of it after, if possible and relevant. The more clear and more complete the package, the quicker the committee will be able to review and make a decision.

Your Account Number (R Number) and Check Digit can be found on your assessment payment coupon or on the "tear off" portion of your statement. If you have not received a coupon book or statement, you can submit a help request via the form below and a representative will send it you.

If your community has amenities that are managed by RealManage, keys to amenities can be requested through our Owner/Resident Portal or by calling Resident Support Group at 866-473-2573.

Each community has its own process for giving out keys or access cards. They are often managed by third-party software to activate cards, some communities have applications or waivers that need to be signed, and some do not.

Please be patient as we collect information from you and manage that process. We want to get you your pool key, access card, or gate opener as quickly as possible!

If you own more than one property, click 'Add Property' located under your profile icon at the top right of your screen and enter the Community ID, Account Number, and Check Digit (found on either your assessment payment coupon, the "tear off" portion of your statement) for each additional property.