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Vendor Portal Support Center

Strong vendor relationships are integral to our ability to serve our clients. Positive vendor relationships create security and clear expectations for both the vendors, our community managers and our mutual clients.

Strong vendor relationships will:

  • Help to build long-term winning partnerships
  • Impact our communities positively
  • Improve standards and accountability

With that in mind we have invested in the best tools available to process invoices, automate payments, confirm Certificates of Insurance and more. The CiraNet Vendor Portal is a web-based application portal for vendors to submit invoices online for payment processing, and submit inquiries regarding required documents and payment status anytime, online.

INVOICE SUBMISSION GUIDELINES

  • Submit W9 and COI prior to submitting invoice. RealManage and the Association must be named as additional insured on COIs.
  • Please select only one of these methods for submission. Submitting multiple methods may slow down payment.
  • Please submit each invoice in a separate document or e-mail.
  • If applicable, please submit invoice with Work Order Number. All non-contract work must have an approved Work Order.
  • Submitting invoices to the local branch office or the Community Association Manager may not be processed or it may delay processing.
  • ‘Bill to’ name should be the association and not RealManage.
  • Please submit one invoice per association.

Vendor Portal Instructions

1: Attach file

  • Please upload each invoice as a SEPARATE document. Multiple invoices will not be processed off a single document.
  • Please only submit non-color PDF documents with a resolution of 150 dpi and no larger than 10mb in size.
  • If you chose electronic submission, please do not submit another copy of this invoice by mail, hand delivery or e-mail.
  • File type – This service currently accepts the following file type: PDF (preferable), PNG, JPEG, JPG.

2: Enter confirmation email

  • A confirmation email will be sent to the email address you provide above shortly after the invoice is submitted successfully.

FREQUENTLY ASKED QUESTIONS

How can I submit an invoice for payment?

Please visit our vendor portal to submit an invoice for payment.

How can I contact the community manager for a community we work with?

The best way to contact the community manager is through the community's dedicated CiraMail address. This goes to a inbox with a ticketing system so nothing is lost or misplaced and can be worked on by the entire team assigned to your community including an assistant community manager, community manager and director of community management depending on the request. If you don't have the community manager’s CiraMail email address you can use our Contact Us form and they can provide you with that information. 

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VENDOR PORTAL SUPPORT

Our Service Center is open from 8:30 AM – 5:30 PM Central Time, Monday through Friday.
Your needs are our priority, and we aim to make your interaction with RealManage as seamless as possible. 

Telephone : 1-855-877-2472 option #2

Email : Click Here to Email Vendor Support

To allow us to better serve you, Please have the name and location of the association as well as pertinent invoice information that we may need to identify the invoice.

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