Knowledge Center

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Knowledge Center

Homeowner Resident

Homeowner Resident

Empowering homeowners with essential information on rules, maintenance responsibilities, disputes, amenities, and more.

Financial Responsibilities

What are ways to make my HOA assessment payment?

If need help disputing my property taxes. Can you help with that?

Why am I getting charged a fee for paying my assessments on a credit card?

Is paying assessments optional?

Why do I have to pay assessments? What are assessments (dues) even for?

Why are there late fees and other fees on my account?

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Community Governance & Documents

How do I report a violation?

I received an HOA violation notice. What should I do?

Where can I read the governing documents for my community?

What if I didn't sign covenants when I bought my home?

What is a community association?

Where can I view my community's financial reports?

How can I contact the board of directors?

How can I contact my community manager?

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Home Ownership & Residency

How do I get approval to make a change to my home?

I'm buying into a community association, and I need new resident information.

I'm selling my home, and I need to request a copy of the documents.

My mortgage company says I need a Certificate of Insurance (COI) from the community. How do I get that?

Do I live in a condo, HOA, or townhome?

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Maintenance & Amenities

How do I submit a builder warranty request?

How do I report a maintenance request?

How do I report a concern about the landscaping?

How do I request an amenity key, such as a pool key?

Community Communication & Information

My neighbor's dog is barking, or my neighbors are loud. Who do I tell?

How can I learn about what is happening in my HOA community?

Online Tools

How to use the Owner / Resident Portal