We want to hear from you! If you have feedback about any of the maintenance occurring in the community, then we want to hear about it.
The best way to share that feedback is to contact your community manager specifically is to email via the community’s Ciramail inbox. You can find this information on the resident portal and/or your welcome letter.
Each community chooses its own vendors for landscape maintenance (pool maintenance, gate repairs, etc.) as well as the specifications for that work, such as whether mulch is replaced once a year, twice a year, or only as needed and approved. RealManage then coordinates with those vendors and ensures the association’s bills are paid timely.
The quality of that work, however, is up to each vendor that is being paid for that service. We will share any concerns you have with the community’s vendor, board of directors, or the related committee, such as the landscape committee (if your community has one).
We will do our best to get your concerns resolved quickly, but most concerns related to the specifications and those will have to be reviewed and addressed by the board of directors as it requires a contract change. For example, it is not uncommon to get complaints about weeds in the common area. However, many landscape contracts only call for weeding twice a year, which may not be sufficient to prevent all weeds. This is just an example, and again, please reach out to us, and we will do our best to get it resolved quickly.