Setting a New Standard for Community Management

I’m a repair vendor who works with Angel on several properties. She’s great to work with; when there are problems that need to be dealt with immediately she remains professional and friendly while still getting her job done and ensuring the issues get fixed ASAP. She consistently communicates homeowner concerns so we can get them fixed quickly and correctly.

I called Jan Norton because I needed some information. She was very helpful and very friendly . She sent all the information I asked for and gave me some additional information that was very helpful. I could tell she was smiling on the other end of the telephone. Thank you Jan Norton!! I appreciate you!!

I have recently started going to the gym facility, in July of 2023, and found the staff to be very knowledgeable and helpful. Sara at the front desk has been a delight for sure. When the holiday hours were shifting, she informed everyone, and that made it very helpful not to have to show up when they were closed. Ursula is right up there she always has a quick answer, and it is on it! When she doesn't by the time, I'm on my way out of the gym within an hour, she has the answers. Great job! Great staff!!

I have been working with Angel for well over a year now and cannot say enough good things not only about her but about her work ethic as well. Working with property managers can be extremely difficult but working with Angel has been a huge breath of fresh air. She is very clear and concise on the scope of work that she wants done and is always very prompt to all meetings that we have had. She is always very quick to respond with any questions I may have as far as what she is looking for but is also very transparent on the needs of her clients and the proper amount of urgency that needs to be handled with it. Real Manage is very lucky to have such a dedicated employee that truly cares about her clients!!

The complex has great follow up and customer service skills. They are quick to assess concerns and complete repairs.

I am a rental property mgr and we have dozens of rental in associations. RealManage is one of the biggest HOA mgmt companies around so no surprise they manage many associations our properties are in. I wanted to take moment to give Mark Parlanti, out of the Roselle office, a shout out. He is my automatic go to guy whenever I need something from assoc mgmt. He is very knowledgeable, professional, and quick. It can be a rabbit hole sometimes, when calling an HOA mgmt company but Mark does make this a much smoother effort. Kudos Mark, keep up the good work, you are appreciated!

I would like to Thank Michael Williams for all of his help working with our Board of Directors at Brightfield Farms for 2023 and this new year of 2024. Michael took his time and patience with our Board (2 people) with a large community- in helping us to understand how an HOA board operates. He directed us to classes offered by Real Manage for additional training and explained various topics to us in regards to operating our Board. There is something to be said about a person that can work with multiple HOA boards and various attitudes of community folks and remain sane and stable. Michael even worked with us and answered questions in the hospital sick. In today's daily life it is rare to meet folks that are straight forward and honest that will remain peaceful even when receiving verbal tongue lashings. So I want to take this time to thank Mr. Williams, Thomas and the Management Company on behalf of the Brightfield Farms Board for your help. L. Wilson-Brightfield Farms Board