Getting questions answered quickly and accurately is one of our top priorities. RealManage’s Resident Services Group
boasts a 98% service level, with an average call wait time of 22 seconds. Much better than getting your manager’s voicemail all day long.
All vital community information is available to HOA board members 24/7 via our proprietary management system. Tasks are visable, so you always know what your HOA management team is doing for you. Complete transparency.
We track every call and attribute accordingly. If clarification is ever needed, we have a full record of the correspondence. Everything we do is archived and accessible.
A community manager with a support team can focus on soliving the community's most important issues while the support team handles the simple inquiries.
Since our community managers can focus on running the HOA, it ensures they can
take care of the homeowners. This means a typical response time of under 24 hours.
We focus on developing a workforce who operates with integrity, has a positive attitude, and is committed to providing the highest level of customer service. Our people make all the difference.
RealManage serves communities with homeowner association management services that are the most advanced in the industry and ensure strong community development and happy residents. Our unique set of capabilities includes a bundle of management services that are all fully integrated into our best people, best practices and best technology approach to managing your community. By using our best people, best practices and best technology approach, we ensure the best possible experience and service for your community.
Our homeowners association management services will enhance your level of community development, a concept we define as when a community operates at its peak potential in terms of financial and operational aspects as well as a deep sense of community spirit, all of which are deeply affected by your HOA management services or property management services.
Optimal community development requires association management services from management companies that allow the board members to effectively govern their community by governing within budget while keeping the residents satisfied and informed.